Refund Policy for LuxeCloud Services LLC
Introduction
At LuxeCloud Services LLC (“we,” “us,” or “our”), we are committed to providing high-quality web hosting services and ensuring that our customers have a positive experience with our products and services. We understand that there may be occasions when a customer is not completely satisfied with the Services they have purchased. This Refund Policy outlines the circumstances under which we will provide a refund and how our refund process works. By using our services, you agree to the terms of this Refund Policy.
1. General Refund Guidelines
LuxeCloud Services LLC offers a refund guarantee on certain services within a specified time frame, subject to the conditions outlined in this Refund Policy. The policy is applicable to all customers purchasing web hosting services, domain registrations, and related services directly from LuxeCloud Services LLC.
Our refund policy does not apply to all products or services. Specifically, refunds may not be available for some services, including but not limited to:
- Domain name registrations.
- Products that have been fully consumed, such as services that have been activated or used in full.
- Add-ons, licenses, or third-party services that were purchased through our platform.
Refunds are offered solely for the specific services provided and are subject to the conditions outlined below.
2. Money-Back Guarantee
For most of our hosting services, LuxeCloud Services LLC offers a 30-day money-back guarantee. If, for any reason, you are not satisfied with the services provided by LuxeCloud Services LLC within 30 days of purchasing the service, you may request a refund.
To be eligible for a refund under the 30-day money-back guarantee, the following conditions must be met:
- You must submit a refund request within 30 calendar days from the date of your original purchase.
- The service must not have been used or partially used (e.g., hosting services cannot be used for the purpose of hosting websites or applications, and the account cannot have consumed significant resources during the first 30 days).
- You must have made the payment directly through LuxeCloud Services LLC’s accepted payment methods.
Please note that this guarantee applies only to our hosting services and is limited to the first 30 days of use. After this period, no refunds will be issued.
3. Refund Process
To request a refund under our 30-day money-back guarantee, please follow these steps:
Contact Customer Support: You must submit a refund request by reaching out to our customer support team at contact@luxecloudtech.com or by calling +1 859-457-8167. Ensure that you provide the following details in your request:
- Your account details (username, email address).
- The reason for requesting the refund.
- The service(s) for which you are requesting a refund.
Review of Request: Once we receive your refund request, our customer support team will review it to ensure eligibility under our refund policy. If your request meets the requirements outlined above, we will proceed with the refund.
Processing Refund: If your refund request is approved, we will process the refund to the original payment method used for the purchase. Refunds will typically be processed within 5-10 business days.
Please note that the refund processing time may vary depending on the payment method used. Refunds for payments made by credit card, PayPal, or other electronic payment methods may take longer to reflect in your account.
4. Refund Exceptions
While we strive to accommodate all reasonable refund requests, there are certain conditions and services for which refunds will not be granted, including but not limited to:
Domain Name Registration: Once a domain name is registered, it is non-refundable due to the nature of domain registration. Please ensure that the domain name is accurate before completing your purchase.
Used Services: Refunds will not be granted for services that have been used or activated. For example, if you have activated a hosting plan, uploaded files, or set up websites during the first 30 days, the service is considered used, and the refund policy will not apply.
Third-Party Services: If you purchase third-party services, software, or licenses through our platform, these are subject to the refund policies of the respective third-party provider. We do not have control over third-party services and cannot offer refunds for them.
Payment Errors or Fraudulent Transactions: If a payment was made in error, or if we suspect that a payment was made fraudulently, we reserve the right to cancel the service or refund at our discretion.
5. Refund Limitations
Refunds are limited to the original amount paid for the service, and LuxeCloud Services LLC does not offer partial refunds. For example, if you upgrade your plan, but later request a refund for a service, you will only receive a refund for the original purchase price (not the upgraded plan’s price).
We reserve the right to adjust the amount refunded based on the duration of service used. If any promotional discounts or credits were applied to the original order, these may be deducted from the refund amount.
6. Service Termination and Account Closure
If a refund is processed, your account will be terminated, and all data associated with the account may be deleted. You will no longer have access to any services or products under the refunded account, and you will need to re-sign up if you wish to access the services again.
Please note that any outstanding charges on your account must be cleared before the refund is processed. If there are any unpaid balances or violations of our terms of service, LuxeCloud Services LLC reserves the right to deny or delay the refund.
7. Non-Refundable Services
The following services are explicitly non-refundable:
- Any setup fees, installation fees, or other one-time charges associated with custom configurations, website migrations, or other specialized services.
- Licenses or third-party services purchased via our platform, such as SSL certificates or software add-ons.
- Hosting services that have been in use beyond the 30-day money-back guarantee period.
- Services that are subject to violation of our Acceptable Use Policy, including spamming, phishing, or any illegal activities.
8. Modifications to the Refund Policy
LuxeCloud Services LLC reserves the right to modify, amend, or terminate this Refund Policy at any time. Any changes to this policy will be posted on our website, and we encourage you to review it periodically. The revised policy will apply to all future requests for refunds.
By continuing to use our services after any modifications are made to this Refund Policy, you acknowledge and agree to the updated terms.
9. Contact Information
If you have any questions or need further clarification regarding this Refund Policy, or if you would like to request a refund, please contact us:
LuxeCloud Services LLC
9900 Corporate Campus Drive Suite 3000
Louisville, KY 40223
Email: contact@luxecloudtech.com
Phone: +1 859-457-8167
Conclusion
We strive to provide excellent services and ensure that our customers are fully satisfied with their purchases. However, if you are not satisfied with the services you have purchased, we offer a clear and transparent refund policy to ensure that you have a satisfactory resolution. We value your business and aim to ensure a seamless experience with LuxeCloud Services LLC.
Please review this Refund Policy regularly as it may be updated from time to time. By using our services, you acknowledge and agree to the terms and conditions of this Refund Policy.